Privacy Policy at Dermatouch

At Dermatouch (“we,” “our,” or “us”), we are dedicated to safeguarding your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website or services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or book services:

• Personal Details: Name, email address, phone number, and other contact information.
• Medical Information: When necessary, we may collect medical history or other health-related data relevant to the services we provide, such as for PRP treatments or skincare procedures.
• Payment Information: Credit/debit card details or other financial data to process payments. Please note that payment information is securely processed by a third-party provider and not stored by us.
• Technical Data: Information about your device, IP address, and browsing behavior on our site, collected through cookies or similar technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and respond to inquiries, appointment requests, or consultation bookings.
• To provide you with skincare and medical aesthetic services such as Botox, PRP therapy, dermal fillers, and microneedling.
• To communicate with you regarding appointments, updates, and special offers (you can opt-out of promotional messages at any time).
• To improve our website, services, and customer experience.
• To securely process payments and manage financial transactions.

3. How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse. Our security practices include:

• Secure Encryption: All online transactions are encrypted to ensure the safety of your payment information.
• Restricted Access: Access to personal data is limited to our team members who need it to perform their roles.
• Regular Audits: We conduct regular reviews and updates to our data protection practices to stay aligned with industry standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist in operating our website, processing payments, or delivering services. These providers are required to keep your information confidential and secure.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information when it is no longer needed for the purposes it was collected.
• Objection: Object to the processing of your personal data in specific circumstances.

To exercise any of these rights, please contact us at info@dermatouch.ca or call 437-873-0594.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather insights on how you use our website. These technologies help us improve our services, and you can manage your cookie preferences through your browser settings. Cookies may also be used for marketing purposes, such as personalized ads.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will become effective as of the date posted.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Dermatouch
15 Parker Ave., Richmond Hill, ON
info@dermatouch.ca
Phone: 437-873-0594